FAQ's

1. Where do you ship?

We ship worldwide! 🌍
All orders are shipped directly from our warehouse, with free shipping to most countries.

2. How long does shipping take?

Shipping times vary depending on your location:

  • North America & Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Asia: 10–25 business days

  • South America: 10–25 business days

  • Middle East & Africa: 10–25 business days

Processing time: 2–5 business days before shipment.

Tracking details will be emailed once your order ships.

3. Do you offer returns or exchanges?

Yes! We accept returns within 30 days of delivery.
To be eligible:

  • Items must be unused, unworn, and in original packaging.

  • Provide your order number when contacting us.

Please note: We do not offer direct exchanges, but you can return an item for a refund and place a new order.

Read our full Return & Refund Policy for more details.

4. How can I pay for my order?

We accept secure online payments via Stripe, which includes:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Apple Pay & Google Pay (where available)

Your payment is processed securely and your card information is never stored on our servers.

5. How do I track my order?

Once your order ships, you’ll receive a tracking link via email.
Tracking updates may take a few days to appear depending on your local postal service.

If you don’t receive tracking details within 7 days, please contact contact@jintyx.store.

6. Do you charge customs, duties, or taxes?

Customs fees, import taxes, and duties may apply depending on your country.
These charges are the customer’s responsibility, not Jintyx.

7. How do I contact Jintyx?

For any questions, reach out to us at:
📩 contact@jintyx.store

We aim to respond within 24–48 hours (Monday–Friday).

8. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.
Please contact us as soon as possible at contact@jintyx.store with your order number.

Once an order is shipped, you’ll need to follow our return process if you wish to make changes.

9. Do you have size guides?

Yes! Each product page includes a detailed size chart to help you choose the perfect fit.
For additional guidance, contact contact@jintyx.store with your measurements.

10. Do you offer gift cards?

Not yet, but stay tuned! Gift cards will be available soon so you can share the gothic vibes with friends and loved ones.